1. Our "No Hostage" Philosophy Traditional web agencies lock you into restrictive, multi-year contracts and refuse to release your website if you want to leave. New Empire Digital operates differently. We believe in a frictionless, transparent SaaS (Software as a Service) architecture. You pay month-to-month, and you can cancel your deployment at any time without penalty.

​

2. Monthly Infrastructure Retainers (Inception & Sovereign Plans) Because we eliminate massive upfront setup fees and immediately deploy our engineers to build your network, our monthly plans operate under the following conditions:

​

• Cancel Anytime: You may cancel your $17/mo Inception or $77/mo Sovereign Tech Retainer at any time via your client portal or by contacting the Command Center.

• Billing Cycle Access: If you cancel mid-month, your digital node and infrastructure support will remain active until the end of your current paid billing cycle.

• No Retroactive Refunds: Because we allocate active server space, CDN bandwidth, and carbon-based engineering time the moment your subscription is active, we do not offer pro-rated or retroactive refunds for monthly payments that have already been processed.

• ​

3. Sovereign Plan Hosting (Third-Party Wix Billing) Under the Sovereign Plan ($77/mo), you achieve "Sovereign Ownership" via our Site Transfer protocol, meaning your raw server hosting is billed directly to you by Wix.com.

​

• New Empire Digital cannot issue refunds for Wix hosting charges. Any refunds regarding your core server hosting must be requested directly through Wix in accordance with their 14-day premium plan refund policy.

​

4. Telemetric Operations & Hourly Consulting Our $75/hour Telemetric I.T. and AI Workflow sessions reserve dedicated, 1-on-1 time with our Lead Architects via Google Meet.

​

• Rescheduling: You may reschedule your mission up to 24 hours before the scheduled start time without penalty.

• No-Shows & Completed Sessions: Because carbon-based engineering time cannot be recovered, we do not issue refunds for missed appointments ("no-shows") or sessions that have already been completed.

​

5. How to Initiate a Cancellation We do not make you jump through hoops to manage your business. To cancel an active plan, simply:

​

1. Log into your New Empire Digital Client Portal and select "Manage Subscriptions."

2. Or, email our routing team at info@newempiredigital.com with the subject line: Cancellation Request - [Your Business Name].

Contact The Command Center If you have any billing discrepancies or questions regarding this protocol, please route a secure communication to our team:

​

New Empire Digital

📧 Email: info@newempiredigital.com

📲 Phone: (305) 340-3620

📍 Headquarters: South Florida Command Center (Miami, Florida)