Cancellation Policy

Welcome to New Empire Digital. Our founder, Josue, dedicates personal time and resources to conduct custom market research for every single strategy session. To respect this investment, all applicants must agree to the following conditions before booking: 1. Verification Requirement Active Business Focus: This session is strictly reserved for active small business owners, operators, and launching entrepreneurs. Complete Intake Data: You must provide a valid business name, target industry, and accurate contact information during checkout. Bookings with incomplete or fake intake data will be automatically canceled by our system. 2. Punctuality & Attendance The 5-Minute Window: Our sessions run on a strict 30-minute block. If you are more than 5 minutes late to the scheduled video call or phone link, the meeting is automatically marked as a no-show and terminated. One-Time Booking: Because of high demand across South Florida and nationwide, free strategy sessions are limited to one (1) per business entity. 3. Cancellation & Rescheduling 24-Hour Notice Required: If you need to change your time slot, you must reschedule or cancel your session at least 24 hours in advance using the link in your confirmation email. No-Show Penalty: Failing to show up to your scheduled meeting without prior 24-hour notice forfeits your right to free research assets, and you will be restricted from booking future free sessions on our network. 4. No-Obligation Disclaimer This is a legitimate strategic growth audit. While we will share how New Empire Digital web and SEO systems can accelerate your business, there is absolutely zero obligation to purchase a monthly plan or print asset during or after this call. Your custom strategy plan is yours to keep.